Hilton Franklin Cool Springs

This hotel blew me away as soon as I walked in. It was affordable yet looked a lot more expensive. The room was AMAZING. I opened the window (which was basically the size of the whole wall) and the view was gorgeous! The bed was probably the most comfortable bed I have ever experienced at a hotel. The location is AMAZING... lots of shopping and food options and a very safe area which is important to me as I traveled as a single mom with my 5yo daughter. I would also like to add Jessi (I think her name was?) was SO sweet and accommodating. I arrived earlier than check in time and she was able to have a room ready for us.

The property was very modern and clean. The staff was very friendly and accommodating. We loved the hotel bar and found the location to be safe and convenient.

I needed to checkout early because of an Ice storm hitting our home location. Because we booked thru booking.co m we couldnt get a refund. next time i will try to book thru the hotel directly.

The staff was extremely friendly and helpful. They were very responsive to our requests. The facility was clean and nicely decorated. The hotel was located in a great area.

Love everything about this property. We have begun to use it for our annual Christmas trip as well as a planned family reunion in spring. Will continue to be avid visitors.